frequently asked questions
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All Kefi jewelry is made to order and ships within 14 days via USPS. You'll receive a tracking number once your piece ships.
Need it sooner? Contact stephanie@kefibyhand.com with your timeline, and I'll do my best to accommodate expedited options.
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Not at this time. All orders ship via USPS.
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Yes. International orders require a separate invoice for shipping costs. Any customs or tariff charges will be incurred in-country upon delivery, and I can provide an estimate of expected fees.
To place an international order, contact stephanie@kefibyhand.com with your shipping address and the piece you're interested in.
orders & shipping
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Kefi jewelry is demi-fine, crafted only in precious metals:
Sterling silver is durable, timeless, and develops a natural patina over time. Polish it to restore brightness, or let it age with character.
Gold vermeil is a resilient layer of 14k gold over sterling silver. With proper care, it will last a lifetime.
14k gold is available for select pieces and custom orders. It’s used in the posts of all sterling silver earrings.
All Kefi jewelry is nickel-free.
Interested in solid gold or alternative metals? Contact stephanie@kefibyhand.com to discuss custom options.
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Gold vermeil (pronounced "ver-may") is sterling silver coated with a thick layer of 14k gold. It's more durable than gold plating and, with proper care, will last for years. If the gold layer shows signs of wear, replating services are available.
materials & craftsmanship
returns & exchanges
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I want you to love your Kefi piece. If it's not quite right, contact stephanie@kefibyhand.com within 14 days of receiving your order to arrange a return or exchange.
Returns must be unworn and in original condition. Exchanges and store credit are available based on your preference.
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Yes. Contact stephanie@kefibyhand.com within 14 days of delivery to arrange a size exchange.
wholesale & stockists
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Yes. Kefi is available for wholesale to boutiques and galleries. Contact stephanie@kefibyhand.com for linesheet, terms, and minimum order requirements.
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Kefi is primarily sold online. Sign up for emails at the bottom of this page and follow @kefibyhand on Instagram for updates on pop-ups and trunk shows.
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Pop into any local jeweler to have your finger measured, or order this ring sizer to measure at home. For extra wide bands, I suggest sizing up about ½ a size.
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Yes. Kefi cuffs are designed with an open form that allows for gentle adjustment to fit most wrist sizes. Avoid over-bending, as this can weaken the metal over time.
sizing & fit
care & maintenance
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For gold vermeil pieces:
Avoid prolonged water exposure to preserve the 14k gold layer. Remove before swimming, showering, and exercising. After wearing, gently wipe with a soft cloth to lift away oils and dirt.For sterling silver pieces:
Sterling silver can handle water, but moisture accelerates tarnishing. Use the included polishing cloth to restore brightness as needed. To clean between the grooves of woven pieces, gently scrub with a soft toothbrush and toothpaste, then let dry completely. -
Yes. Each piece of Kefi jewelry comes with a lifetime warranty for repairs. Contact stephanie@kefibyhand.com to discuss repair or replating services.
custom orders
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Absolutely, and I love connecting on custom projects. Whether you're interested in solid gold, a specific stone, or a custom design, reach out to stephanie@kefibyhand.com to start the conversation.
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Yes. Many Kefi designs can be crafted in 14k or 18k gold. Contact stephanie@kefibyhand.com to discuss pricing and lead times.
still have questions?
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What makes Kefi jewelry different from mass-produced pieces?
Every piece of Kefi jewelry is designed and handcrafted by me in New York City. I shape surfaces, refine edges, and adjust proportions at the bench until each piece feels just right. The work is sculptural, textured, and made to be discovered—not mass-produced. You're wearing art that carries the decisions of my hand and eye.
Is Kefi jewelry a good gift for someone who values craftsmanship?
Absolutely. Kefi pieces are designed for people who curate what they keep and value the story behind what they wear. Each piece is made to order in New York City using precious metals and preserved natural textures. It's the kind of gift that sparks conversation and feels like a treasure.
Where can I find handcrafted jewelry in New York City?
Kefi jewelry is designed and handcrafted in New York City by founder Stephanie Alman. While primarily sold online, I occasionally host pop-ups and trunk shows in NYC. Follow @kefibyhand on Instagram for updates, or contact stephanie@kefibyhand.com to learn about upcoming events.
What does the name Kefi mean?
Kefi is a Greek word that expresses the joy felt when fully experiencing the present moment. It's the spirit behind every piece—the feeling you carry when you wear something that reflects who you are.
Can I commission a custom piece inspired by nature or travel?
Yes, I love connecting on custom projects. Many Kefi designs are inspired by natural textures, heritage, and travel. Whether you're drawn to a specific material, stone, or symbolic element, reach out to stephanie@kefibyhand.com to start the conversation.
Contact stephanie@kefibyhand.com. I'm here to help.